At Luxesmith, we stand behind the quality of our products and offer a Lifetime Warranty for all our pieces. Our warranty covers any manufacturing defects or faults that may occur during the normal wear and tear of the item.
If you experience any issues with your Luxesmith piece, just let us know by emailing a photo of the item to our support team at contact@luxesmith.com along with your order number. We'll gladly replace the item for you, but please note that customers are required to pay a small shipping fee for any replacements.
Please be aware that our Lifetime Warranty only covers what we state won't happen. If your Luxesmith piece is lost, stolen, or purposely damaged or damaged via a third-party, we cannot cover this. Additionally, we cannot offer money refunds for purchases made after 14 days from the date of purchase, but if you experience any issues within 14 days, please contact us as soon as possible.
We're committed to providing you with excellent customer service, and we want you to be completely satisfied with your Luxesmith purchase. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Luxesmith, and we look forward to serving you for many years to come.
